Hello

I am a user experience researcher based in the San Francisco Bay Area.

Email
LinkedIn
Instagram
Mark

Experience


2024 – Present
Lead Researcher, Salesforce (San Francisco, CA)


2021 – 2024
Senior Researcher, Atlassian (Remote) 


2019 – 2021
Researcher, Atlassian (Remote)


2017 – 2019
Research Fellow, University of California, Berkeley (Berkeley, CA)


2016 – 2017
Senior UX Strategist, Mango Health (San Francisco, CA)


2014 – 2016
Community Manager, Mango Health (San Francisco, CA)


2012 – 2014
Community Economic Development Agent, Peace Corps (Senegal, West Africa)



Education


University of California, Berkeley
Master of Information Management & Systems (Human-Computer Interaction, New Media), School of Information


University of Pennsylvania
Bachelor of Science (Operations & Information Management), Wharton School of Business

Bachelor of Arts (Visual Studies), College of Arts & Sciences



Writing & Speaking


2023
Panelist, Ethnographic Praxis in Industry Conference (EPIC) – “Re-evaluating Usability and Strategic Research: Delivering Value via Research Practice“

Designing Atlassian blog – “Your research reports are boring”


2022
Panelist, dScout People Nerds Conference – “From Presentation to Participation: Shifting the Role of Stakeholders“

Designing Atlassian blog – “How do you ask a ‘good’ research question?”


2021
Panelist, Dovetail Event – “Atlassian Researchers talk tagging taxonomies“

UX Collective Bootcamp blog – “Seeing is believing: Get stakeholders closer to customers with watch parties“

Designing Atlassian blog – “What does data look like to you?”


2020
Presenter, Ethnographic Praxis in Industry Conference (EPIC) – “Repurposing Risograph Machines: The Allure of Small-Scale Printmaking in the Era of Big Data“